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community guidelines

Community Guidelines

effective  ·  1 july 2025

These Guidelines govern the use of all interactive and community features made available by Trader365® and form an integral part of the Terms of Service and EULA.

1. Purpose and Scope

These Community Guidelines ("Guidelines") govern the use of all interactive and community features made available by Trader365®, including discussion forums, comments sections, messaging services, live webinars, Q&A sessions, user groups, events, and any future communication tools ("Community Spaces").

2. Commitment to Respectful Conduct

All members must maintain a respectful, professional, and supportive tone in all Community Spaces. Users must not engage in any conduct that is threatening, abusive, defamatory, harassing, vulgar, obscene, hateful, or otherwise objectionable. Impersonation is strictly prohibited.

3. Prohibition on Financial Advice and Personal Financial Information

Community Spaces shall not be used to solicit, provide, or request personalised financial advice, investment recommendations, or trading signals. Users must not post or share personal financial information, including account numbers, trading balances, or any other sensitive financial data.

4. Intellectual Property and Copyright Compliance

Users agree not to post, upload, or distribute any content that infringes third-party intellectual property rights. By posting content, users grant Trader365® a worldwide, non-exclusive, royalty-free, perpetual licence to use, reproduce, modify, publish, translate, and distribute such content in connection with the operation, promotion, and improvement of Trader365®'s services.

5. Privacy Protection

Users must not publish, share, or solicit personal data of other users without explicit consent.

6. Prohibited Content

  • Hate speech, threats, or incitement of violence.
  • Discriminatory remarks on any protected characteristic.
  • Content that is illegal under UK law or applicable international law.
  • Spam, repetitive content, off-topic promotions, or unauthorised advertising.
  • Malicious software, links to viruses, or phishing schemes.

7. User Content Ownership and Rights

Users retain ownership of their own lawful contributions but grant Trader365® the necessary rights to display, store, moderate, and if necessary remove content.

8. Moderation and Enforcement

Enforcement actions may include:

  • Issuance of formal warnings.
  • Temporary suspension of community access.
  • Permanent termination of the user account.

9. Appeals Process

Users subject to content removal, suspension, or termination may appeal by submitting a written request to support@trader365.co.uk within fourteen (14) days. A final decision will be communicated within thirty (30) days.

10. Data Retention

Removed or flagged content may be retained by Trader365® in secure archives for as long as reasonably necessary.

11. Minimum Age Requirement

Community Spaces are only available to individuals aged eighteen (18) years or older.

12. Off-Platform Conduct

Behaviour on third-party platforms that adversely impacts the community may result in enforcement actions.

13. Disclaimers and Limitations of Liability

All user-generated content represents the views of individual users and does not reflect the views of Trader365®.

14. Jurisdiction and Governing Law

These Guidelines shall be governed by and construed in accordance with the laws of England and Wales.

15. Reporting Mechanisms

Users are encouraged to report violations by contacting support@trader365.co.uk.

16. Amendments

Trader365® may revise these Guidelines at any time to reflect legal, operational, or community developments.